Public charge point regulations

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Our calculated reliability for 2025 was 96%.

We acknowledge that this is slightly below the Public Charge Point Regulations 99% threshold.

We have taken several substantive actions to improve the underlying reliability of the network. These actions include:

• the removal and decommissioning of older, less reliable equipment.

• the introduction of enhanced field service scheduling and prioritisation capabilities.

• improvements to supply chain and warehousing processes to support faster response times where there are issues with hardware

bp pulse remains committed to achieving compliance with the reliability requirement and will continue to focus on operational, technical and process improvements during 2026 to meet the Public Charge Point Regulations 99% threshold.