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Polar network update

Frequently asked questions

bp pulse is focusing its network and future investments into ultra-fast, on-the-go charging hubs and so will be decommissioning its public-network charging sites. We want our customers to have the fastest charging experience in convenient locations.

A member of the bp pulse team will reach out to Polar landlords and partners to confirm the requirements for asset removal as well as any notices that may apply. bp pulse has a referral partnership with Roam EV so landlords can experience minimal service disruption in replacing a charge point operator.

bp pulse is unable to extend any current agreements with Polar landlords or offer investment opportunities.

If you are a landlord with assets in a strategic location, you can email us at networkcommercialops@bp.com

The decision of who to partner with ultimately sits with our landlords. However, for a smoother transfer of charging equipment, we recommend partnering with Roam.
Please note that if another partner is selected, this may be subject to a full decommission of bp pulse charging equipment.

If you wish to restore your parking space to its original condition, please mention this when a member of the bp pulse team reaches out to you to determine your specific requirements and next steps.

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Phone

0800 464 3444

Public charging support

Available 24/7

Home charging support

Monday - Friday 9am - 6pm

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Still need help?

Get in touch with us via our online help form and our team will reach out to resolve your query.

Get in touch
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Social media

Follow bp pulse on social media. Our customer care hours on social media are Mon-Sat, 8am-6pm. Outside of these hours, you can call customer care 24/7.

Stay up to date about developments in the EV market and at bp pulse
Stay up to date about developments in the EV market and at bp pulse