Charging your vehicle

To help you when you’re on the move, find nearby available bp pulse chargers on the bp pulse app.

You can also search for charging points on our live map.

Contact our customer support team on 833-277-8573 or email us. 

Visit the how to charge section for instructions on how to charge by charger type. 

This depends on if your vehicle uses a CCS, NACS or CHAdeMO port. You can check which ports are available by site on the bp pulse app or your chosen map platform. Read our blog on types of EV charging ports for more information. 

Please note you should never remove the cable by force as this could damage the charging port. Cable release methods vary according to make and model. Try each of these methods - one should work for you.

Solution 1: Please make sure that the session has stopped. You can check via the charger screen, bp pulse app (if applicable), or car screen.

Solution 2: Lock and unlock your car with the key fob. If it's just a glitch, the cable should release immediately. If the cord is still stuck, push the cable further in until you hear it click, then pull it out.

Solution 3: Locate the manual release, which is often found in the trunk, just behind the charging point. If you can’t find it, follow your vehicle's release mechanism as described in your owner’s manual.

Check your car manual 

If you don’t have a copy with you, most manufacturers have manuals on their website.   

Check the digital screen  

 To see whether the charging point has registered that your charge has finished, check the digital screen.  

If the charging point doesn’t register that your charge has finished, call our customer care team on 833-277-8573. 

Important: Only press the red emergency button if there’s a real emergency i.e. the charger poses a hazard to health and safety of a person. Pressing the button and leaving it pressed in may result in an engineer needing to attend.   

Please retry tapping or swiping your card. Ensure the card is held close enough and for long enough to register. It’s important that you plug in the charger ahead of payment.

If the charger seems unresponsive or faulty, switch to another nearby charging unit.

If the session is still not starting, you can also try using the bp pulse app for a seamless charging experience.