Home charger support ending

We’re winding down the bp pulse home charging service. The last day of support is 5th November 2025. From that date, the bp pulse app and cloud services for home charging will no longer be available.

You can export your charging history and account info from the portal/app until 31st December 2025. After that, or if you prefer, submit a data request via this web form: https://www.bppulse.com/en-gb/help-and-support/contact

Your home electricity supply isn’t affected. However, if you currently rely on our app’s smart features (e.g., off-peak scheduling tied to your tariff), those features will stop working from 5th November 2025. To keep benefiting from cheaper off-peak rates, set up a schedule via your vehicle local schedule (if supported), or your energy supplier’s app. Energy prices are set by your supplier.

Insurance requirements vary. If you change or remove equipment, we recommend informing your insurer and keeping your installation certificates.

Submit a request via [PRIVACY_URL/EMAIL]. We’ll confirm once your request is complete.

Our App/cloud-based scheduling has now been discontinued. To keep benefiting from cheaper off-peak rates, set up a schedule via your vehicle local schedule (if supported), or your energy supplier’s app. Energy prices are set by your supplier.

Features that rely on our cloud/app—such as remote start/stop, session history sync, OTA updates, and certain smart integrations have now been discontinued. The good news is that your charger will still function as a basic plug-and-charge device and if your vehicle or energy provider offers an app, you may be able to schedule charging sessions using their platform.

You can keep it connected, but it won’t communicate with bp pulse services

A red flashing light to PH chargers means that your charger has lost Wi-Fi connection. A red flashing light to the Oval Chargemaster unit means there is a lack of 2G signal. In both cases, you’ll still be able to use your home charger unit to charge your EV vehicle, however you won’t be able to schedule a charge via your customer portal.

PH chargers - grey rectangle shape
Blue=Ready to charge
Blue flash=charge waiting for schedule countdown for randomized delay Green=charging
Solid red-fault
Flashing all colours=Reboot mode
Blue/yellow flash=wifi access point wifi pairing

Off white Oval shape
Red flash=loss of 2G signal
Solid red=fault A
mber solid=fault

There is no need to return the charger to us. If you do wish to uninstall your home charger unit, please do this through a certified electrician of your choosing.

A certified electrician will need to remove the home charging unit if required.

Yes, your charger will work regardless of the energy supplier.

Yes. Please hand over installation certificates, manuals, and warranty information. But please note our home charging service will no longer be available.

Steps vary by model. To factory reset the casing of the charger requires opening and therefore a qualified electrician required. Please do not attempt to factory reset the unit yourself.

If there’s an immediate risk, isolate power and contact a qualified electrician.

No - The portal and app will no longer be available to use.

Yes, you can export your history until 31st December 2025. After that you will not be able to access any bp pulse specific systems, but this might still be possible through your vehicle app.

The warranty will still be valid if it has not expired.