Fleet migration

Fuuse will offer webinars to provide further information about Fuuse services and the onboarding process. Further information on how to register for webinars is available on the Fuuse website.

We have selected Fuuse as a migration partner based on their ability to replicate core bp pulse services, however the interface and detailed functionality of the Fuuse portal may differ from current bp pulse services. Fuuse will provide further information on the Fuuse portal during onboarding.

We will continue to address any tickets or open cases until the units are migrated onto Fuuse’s system.

Once chargers are migrated onto Fuuse’s systems, they will aim to replicate reimbursement on a like-for-like basis.

Existing maintenance and warranty will be upheld by bp pulse prior to migration and by Fuuse after migration is complete.

We have worked to secure a provider that can deliver continuation of service for our existing customer base and has the capability to onboard current hardware. The onboarding process has been subject to compatibility testing over a number of months.

At this stage we are not able to manage migrations to unvalidated providers. If you take a firm decision to move to an alternate provider, you will need to replace your current hardware.

Existing RFID cards should continue to function after the migration.

If you have varying permissions for RFID cards within your fleet, the Fuuse team will evaluate the scope to replicate this during onboarding.

Payment details will not be directly transferred to Fuuse, you will be asked to re-enter these during the onboarding process.

Certain information from the pulse B2B portal will not transfer to Fuuse, including charging histories and details of vehicle models and battery types.

Control settings will not automatically transfer. The Fuuse team will evaluate how to replicate your control settings during onboarding.

Your data will be processed in line with the bp pulse Privacy Notice [https://www.bppulse.com/en-gb/privacy-notice]. You have the right to have your data deleted if you require this. To request a deletion, please contact pulsemigrations@bp.com

The migration of your chargers to Fuuse is an opportunity to update your driver tariffs should you wish to do so.

Billing will be proved by Fuuse after the migration and as such there may be a change in your billing format and cadence.

There is no additional cost for a like-for-like service with Fuuse. Fuuse may offer additional services to upgrade your fleet package should you wish to do so.

If you have a unit which is out of service, please get in touch via the usual channels so we can ensure the unit is back in service to before migration.

The majority of migrations should be carried out remotely, however in certain circumstances an on-site presence may be required.

The requirements for your site will be evaluated during onboarding with Fuuse.

As with any transfer of services, every customer will experience some downtime. This could be just a few minutes but will depend on your site and situation. We will work hard to minimise disruption to your charging schedule.

After you register with Fuuse, their onboarding team will contact you to discuss scheduling your migration with bp pulse.

Customers can choose to migrate to a new provider if they wish, but please be aware that pulse hardware cannot be migrated to an unvalidated provider.

Please register your details with Fuuse at

The Fuuse onboarding process will then validate the scope of your services and provide further guidance on migration.

bp Pulse has identified Fuuse, a leading provider of EV charging solutions, as a transfer partner for the migration of the Fleet business.

More information about Fuuse and their support for Fleet charging is available here:

bp pulse wants to focus its efforts into building ultrafast charging in convenient locations for our customers to prepare the UK for vehicle electrification. As a result, we have made the difficult decision to discontinue the sale of fleet charging equipment and related service agreements.