Support
Frequently asked questions
You’ll be able to find a bp pulse charging station through the bp pulse mobile app, as well as the traditional channels used by the public to find our services (Google Maps, bp’s website or Plugshare).
Customer support is available 24/7 and can be contacted on 1300 002 738 (AU) or through email at evdriversupport@bp.com.
If you have an issue with your charge or your payment, call bp pulse support on 1300 002 738 or utilise the “Contact Us” link at the bottom of your “charging session receipt” email.
Simply visit bppulse.au/driver-portal to start, stop and monitor your charging session on our web-based portal in the event your bp pulse app is not working as expected.Otherwise please contact bp pulse customer support at evdriversupport@bp.com or call 1300 002 738 for 24/7 assistance.
Call us
1300 002 738
Public charging support
