Charging

Firstly, download the bp pulse app from the Apple or Google Play store and add a valid payment method. Then, simply plug the connector into your vehicle’s charge socket and activate the charge within the app or by tapping your bp pulse charge card on the RFID reader on the charger. Then stop the charge via the app or charger. Please note that a one-off registration is required to use your bp pulse charge card. If you need some support, speak to our store staff, call support on 1300 002 738 or email us at evdriversupport@bp.com.

Some vehicles lock the charge connector into the charging port to prevent unauthorised tampering.

Here are some tips if you're having trouble disconnecting your car after you've finished charging:

1. Check the charger's digital screen to ensure the charge session has finished. Stop the session via the app or by using the "stop charge" button on the unit

.2. Press the stop charge or release cable button on your vehicle infotainment screen or vehicle charging socket.

3. Try locking and unlocking your vehicle using your keys.

4. Check whether your vehicle has an emergency cable release feature. You will find details of this in the vehicle manual from the manufacturer.

5. Call your vehicle manufacturer to provide over the phone or roadside assistance.

If none of the above works, please call our 24/7 customer services team on 1300 002 738, and we'll do our best to help.

All payments are managed through the bp pulse app. Simply add a payment method in the app, such as a credit card, Apple Pay, Google Pay or Paypal. Once your session is finished, you will receive a digital receipt to your email.

You can charge at any of our sites using the phone app, however at some locations you will also have the option to charge your vehicle via credit card reader. We are continuing to look at alternative payment methods to provide you with additional options.

Our charging points are equipped with either CCS2 or CHAdeMO plugs, which are designed to be compatible with most modern electric vehicles.

We are rolling out rapid charging infrastructure across our network with our sites offering power outputs up to 75kW, 150kW and 300kW depending on location and charger. Our charging points are equipped with either CCS2 or CHAdeMO plugs, which are designed to be compatible with most modern electric vehicles.

Depending on location, our charge points can offer up to 75kW, 150kW or 300kW. You can view all charger speeds by location via the bp pulse app.

Absolutely! Each of our charging points have two connectors and can accommodate simultaneous charging! Some chargers have 1xCHAdeMO connector and 1xCCS connector, whilst other locations have 2xCCS connectors to accommodate different customer vehicle needs.

In short, it depends. The speed of charging is determined by the power of the charge points, but in principle, the more powerful the charging point, the shorter the charging time. Charging time will also depend on your vehicle’s battery size, the state of charge (%) of your battery at the time, your vehicle’s charging capacity and whether another customer is also accessing the same charger.

No, we have you covered! Each of our charging points have two connectors! Some chargers have 1xCHAdeMO connector and 1xCCS connector, whilst other locations have 2xCCS connectors to accommodate different customer vehicle needs.

The speed of charging is determined by the power of the charge points, but in principle, the more powerful the charging point, the shorter the charging time. Charging time will also depend on your vehicle’s battery size, the state of charge (%) of your battery at the time, your vehicle’s charging capacity and whether another customer is also accessing the same charger.

Of course! Our charging points are carefully designed to keep everyone safe while you’re charging your EV!

Each of our convenience store locations have Emergency Stop (e-stop) buttons designed to isolate equipment in the event of an emergency on site. If you, or one of our staff, see an emergency unfolding, the e-stop can pressed to minimize risks to people on site.

Prior to commencement of each bp pulse charging session, there will be a temporary pre-authorisation charge to confirm your payment method. This is to ensure your payment method is valid and to protect our customers from fraudulent activities.

After your successful charging session, final payment will be deducted and your pre-authorisation amount will be refunded to you (refund timelines will depend on your bank).

Time of Use (ToU) pricing means you pay a different price when you charge up your EV depending on the time of day. This means you could save money on your charging costs by shifting your charging times to off-peak hours of the day vs peak rates.

bp pulse is committed to providing drivers with a great EV charging experience and ensuring charging is as convenient as possible. We believe TOU pricing can help us achieve this goal by enabling us to offer you lower prices when the cost to supply electricity is lower. Encouraging more customers to charge during off-peak hours has the added bonus of helping reduce congestion during busier periods, helping you get back on the road faster. 

At bp pulse, our TOU prices are split into peak and off-peak, periods of the day at select locations. These periods can vary by location – so always check the bp pulse app for real-time pricing updates.

The price you pay is determined by the time that your charging occurs at. This means that the pricing rate for your session may vary if this crosses into more than one pricing period. Always refer to the bp pulse app for real-time pricing updates.

Yes – you can review a breakdown of the pricing on your receipt. When using the bp pulse app, this is emailed to you automatically. Alternatively, you can email at evdriversupport@bp.com. to request a receipt.

Because pricing can vary by location and time of day, a little planning goes a long way. The bp charge app is your go-to tool to check real-time charger availability and pricing before you plug in.